Travel Specialist Vacancy-Job Ref: JKTNWHO/0902/202455

Travel Specialist Vacancy-Job Ref: JKTNWHO/0902/202455
Tunis (Tunisia)

JOB DESCRIPTION

OBJECTIVES OF THE PROGRAMME
The objective of the department of Operational Support and Services (OSS) is to ensure high quality, consistent and responsive managerial and administrative services to all programmes and staff in Headquarters, and where relevant, to all regions of WHO, and to promote an efficient and collaborative customer oriented working environment to achieve results. Under OSS, the Global Conference and Travel Support Center (GCT) consists of the following sub-units:

(i) Global travel management,

(ii) Global meeting & events management,

(iii) Administrative support service, and

(iv) GCT center management.

DESCRIPTION OF DUTIES
The Travel Specialist is responsible for the development of WHO travel policy, procedures and training, and overseeing the management of the business relationships with WHO key travel partners. This infers management of the staff under her/his supervision, and coordination with technical units and other stakeholders globally on implementation and interpretation of WHO trabel policy. The incumbent is responsible for managing and monitoring performance of key partners providing services to the end-to-end WHO travel process.

Develop, implement and maintain WHO Travel Policy and procedures globally.
Develop, maintain and deliver the learning and development strategy for travel on a global level, in coordination with regional offices.
Oversee the development, implementation and running of all contracts, memorandum of understandings and overall relationships with WHO key strategic partners.
Identify and implement continuous improvement initiatives to deliver efficiencies and effectiveness.
Provide all necessary support and guidance to regional and country offices on interpretation and application of WHO Travel Policy and procedures.
Support the implementation and maintenance of a robust state of the art travel system and of its associated travel policy and procedures,considering all global, regional and country level dependencies.
Perform other related tasks, as required.

REQUIRED QUALIFICATIONS
EDUCATION
Essential: First university degree, in public or business administration, finance or accounting, human resource management or other relevant social studies from an accredited/recognized institute.
Desirable: An advanced university degree from a university of recognized standing in business administration or other related field.

EXPERIENCE
Essential: Minimum 5 years of relevant professional experience at international level in the corporate travel sector, including at the management level. Experience in supervising staff.
Desirable: Experience in working in an international organization. Experience using an Enterprise Resource Planning (ERP) system such as Oracle, Workday, or similar system.

SKILLS
Thorough knowledge of the global air travel and hotel management industry.
Proven ability in management of key service delivery partners and contract negotiation.
Excellent time management skills and the ability to work under pressure.
Demonstrated ability to act independently and exercise sound judgement.
Demonstrated ability to manage a team to deliver effective results.
Proven ability to translate requirements into workable solutions.
Excellent interpersonal and communications skills.

WHO COMPETENCIES
Teamwork
Respecting and promoting individual and cultural differences
Communication
Producing results
Ensuring the effective use of resources
Creating an empowering and motivating environment

USE OF LANGUAGE SKILLS
Essential: Expert knowledge of English. Expert knowledge of French.
Desirable: Intermediate knowledge of Arabic.

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